Transparent Refund & Credit Protection Policy
Last updated: September 7, 2026
Instant Automatic Credit Protection
Unlike legacy AI tools that burn your tokens on blank or failed renders, PhotoForge features automated output health checks. If an image or video generation fails to compile, produces a server timeout, or returns a blank frame, your credits are immediately refunded back to your balance automatically without filing a ticket.
When We Provide Full Refunds
- 48-Hour Unused Subscription Grace Period:If you purchased or renewed a subscription by mistake and have not generated any images or spent credits, email us within 48 hours for a prompt 100% refund.
- Duplicate Billing / Payment Glitch:If your card was charged more than once for a single checkout, we immediately refund the duplicate charge.
- Persistent Service Outage:If our core rendering cluster is unavailable for more than 12 consecutive hours, affected active subscriptions are eligible for prorated credit extensions or refunds.
1-Click Self-Service Subscription Cancellation
You maintain total control over your billing. You can pause or cancel your subscription at any time directly through the Account & Billing settings with one click via our secure Stripe Customer Portal. There are no cancellation fees, no retention hurdles, and no hidden auto-renew tricks.
How to Request Support or a Refund
We take pride in rapid, human customer support. To submit a billing inquiry or refund request:
Support Email: support@photoforge.app
Response Time: Typically under 4 to 12 business hours (guaranteed within 24 hours).
Required Information: Account email address and relevant transaction date or Stripe invoice ID.