Refund Eligibility
We ONLY process refunds for confirmed technical failures.
Because our AI service incurs significant GPU processing costs for every image generation, we cannot offer refunds for "change of mind" or dissatisfaction with the artistic style.
When We Refund
- Technical Error: If the system crashed or failed to deliver your images.
- Duplicate Charge: If you were accidentally billed twice for the same transaction.
- Service Unavailability: If the service was completely inaccessible for more than 24 hours.
When We Do NOT Refund
- You didn't like the AI-generated results (AI is experimental).
- You forgot to cancel your subscription before renewal.
- You used your credits but decided you don't want the service anymore.
How to Request
If you experienced a technical error, please email support@photoforge.app with:
- Your account email
- The Job ID or Transaction ID where the error occurred
- A screenshot of the error (if possible)